As you know by now, at Premier Plumbing Ltd we pride ourselves on providing excellent customer service, not just at ‘point of sale’ when we have provided you with the service, but also ‘after service’ care. We will not tolerate ‘over charging’ as we have strict controls in place to ensure that this doesn’t happen.

We thrive on repeat business from satisfied customers so it is essential that our pricing is competitive and fair for the work that we have carried out. We are an honest and sincere company that truly value each customer.

Premier Plumbers will:

 

1. Only charge for time spent at a job and the number of hours worked.

2. Not charge the customer for any more than 45 minutes when collecting materials, unless agreed with customer.

3. Not charge an excessive trade markup on materials - a maximum of up to 20% is company policy.

4. Not charge for non-work related phone calls.

5. Not charge for tea and lunch breaks.

6. Not charge for unnecessary time spent away from the job, and always keep customer informed when you are leaving the

job.

7. Not charge for any wasted or unnecessary time when undertaking your work.

8. Present an invoice showing a clear description of work carried out and a full breakdown of labour and material charges upon the completion of your job.

9. Not carry out any unnecessary work.

10. Not talk customers into any work that is not needed.

11. Not overcharge customers under any circumstances.